Resident Services Coordinator Full-Time

Resident Services Coordinator

Supervised by: Director of Social Services

Purpose of the Position

To provide a broad range of administrative assistance and support to the Simpson Health Center Neighborhoods (SHC) especially regarding the residents health information and external resident services.

Responsibilities

· Scanning, photocopying and faxing, as needed to ensure a complete medical records for all SHC residents.

· Closed medical records completion.

· Oxygen tracking and other auditing of EHR documentation as assigned.

· Track admissions and ED transfers. Provide reports as requested.

· Completes medical records requests as delegates regarding insurance appeals etc.

· Order supplies, as needed.

· Coordinator of external & internal services such as podiatry, vaccination clinics, aria dental/hearing/vision, updates and prints IRIS, responsible for part b forms/notices, managed care ins. visits etc. (also mentioned in LTC Lead position)

· Coordinates and schedules appointments and transportation for all long term care residents of the SHC.

· Tracks bed holds, NOMNCs, ABNs, payment and reimbursement forms, managed care visits and other regulatory paperwork to ensure compliance.

· Works alongside social service team and provides assistance to members of the team as delegates.

· Other duties as assigned.

Knowledge, Skills and Abilities

· Ability to deliver excellent customer service and hospitality services.

· Proficient in EHR, including but not limited to MatrixCare and EPIC.

· Attention to detail and critical thinking skills.

· Abide by Friendship Haven Standards of Personal Performance and Code of Ethics.

· Ability to work effectively with co-workers in a team environment.

· Knowledge of computer/technology/phone system.

· Support the mission, vision and values of Friendship Haven.

· Proficiency in writing and communicating with team members and the general public.

· Accountability to complete tasks with minimal supervision.

· Ability to be tactful in resolving customer service concerns and situations and remain calm in high stress situations.

· Ability to be flexible with scheduling and assignments.

Minimum Requirements

· Education: Level of education to communicate effectively.

· Experience: Knowledge of computer software (Word, basic Excel, PowerPoint, Outlook, etc.)

Physical Demands

· Sits, stands, bends, lifts and moves during work hours.

· Should be capable of lifting up to 30 pounds as needed.

Mental Demands

· Subject to frequent interruptions.

· May be subject to hostile and emotionally upset residents, families and visitors.