Health Service Coordinator Assisted Living- Full Time
Health Service Coordinator
Supervised by: Director of Assisted and Independent Living
Purpose of the Position
Provide administrative and coordination support to the Assisted Living Nurse Leadership team to help ensure high-quality care that meets residents’ needs.
Responsibilities
Managing staff scheduling and timekeeping.
Supporting onboarding, orientation, education, and training processes.
Assisting with the coordination and tracking of related activities.
Maintain accurate resident information.
Support communication and coordination of care with families, clinics, and other appointments.
Assist with program compliance through record review, policy support, and other program development activities as needed.
Essential Functions
Create and manage staff schedules for both Gardens and River Ridge.
Responsible for monitoring all staff education requirements and staffing gaps.
Ensure bi-weekly timecards are accurate and complete approval process.
Coordinate new hire onboarding logistics.
Track orientation completion and training compliance.
Responsible for maintaining training records and ensuring submission to HR, when appropriate.
Ensure resident records are up to date and complete.
Scan and upload physician, orders, documents (resident and staff) in Residex.
Track incident reports for completion and complete non-clinical follow-up.
Prepare documents for reviews such as insurance, care plan, etc.
Assist with assisted living policy reviews and tracking.
Coordinate appointments, both on campus and off, along with ensuring pharmacy communications are completed correctly.
Manage needed supplies and non-clinical ordering, as requested.
Support paperwork completion.
Other duties as directed by your supervisor.
Knowledge, Skills, and Abilities
Knowledge of a resident centered model of service delivery within neighborhood.
Support the mission, vision and values of Friendship Haven.
Abide by Friendship Haven Standards of Personal Performance and Code of Ethics.
Ability to work effectively with co-workers in a team environment.
Proficiency in writing and communicating with other team members.
Accountability to complete tasks with minimal supervision.
Ability to deliver excellent customer service and public relations. Ability to be tactful in resolving customer service concerns and situations.
Minimum Requirements
Licensure: Certified Medical Assistant preferred, but not required.
CPR Certification, or the ability to become certified.
Must complete Medication Manager course with nurse delegation to administer medications.
Experience: Working in aging related environments, public service, or health care preferred.
Physical Demands
Sits, stands, bends, lifts and moves during work hours.
Should be capable of lifting up to 50 pounds on a regular basis.
Willing to work outside normal working hours, and on weekends and holidays when necessary.
Mental Demands
Subject to frequent interruptions.
May be subject to hostile and emotionally upset residents, families, and visitors.
If you are a great team player and passionate about resident-centered care, we want to talk to you! Great benefits!
Apply here: Work With Us — Friendship Haven
Friendship Haven is an equal opportunity employer and does not discriminate on the bases of race, color, national origin, age, religion, creed, disability, veteran’s status, gender, sexual orientation, gender identity or gender expression. By submitting this application, I certify all information contained within this application is correct to the best of my knowledge. I acknowledge that providing false information is grounds for refusing to hire me, or for termination should I be hired.
