Health Center Resource Nurse
Purpose of the Position:
The House Supervisor will be responsible for the households operating smoothly, promoting clinical, and quality excellence, social needs and fiduciary responsibility to enhance the resident’s wellbeing and ensuring a high level of customer service and satisfaction. The House Supervisor will collaborate with the DON, ADONs, residents and employees to determine what clinical and support services the neighborhood needs to live with faith, passion and purpose.
Household Leadership Functions:
• Provide leadership and vision to all households by modeling professionalism, customer service, collaboration, flexibility and acts as a coach to keep processes resident centered.
• Accountable for staffing needs. Assists with resident care to complement staffing needs.
• Assist with managing daily operations of resident care.
• Audits clinical best practice, assisting with neighborhoods clinical needs to offer support and guidance to nurse, caregivers, and other members of IDT
• Collaborates with physicians and other health care team members to achieve optimal resident outcomes.
• Nursing rounds are completed throughout shift. Communication provided regarding activities of neighborhoods, resident conditions, and unusual events to DON or ADON.
• Works cooperatively and respectfully with residents, co-workers, families, visitors and
volunteers to create a warm and positive environment in the home.
• Build relationships with residents, families and guests and plays a key role in managing resident and family complaints.
• Maintain a safe, comfortable functional environment by assessing the household for sanitation and potential hazards, implementing practices utilizing disaster preparedness and emergent care, investigating and reporting all incidents and accidents, observing the team for safe work habits and addressing observations.
• Encourages a climate of continued learning and personal growth for all.
• Facilitates each household’s ability to plan and meet the clinical needs of residents and the household.
• Encourages extended family participation.
• Works with SHC team to implement and improve systems.
• Facilitates clinical portions of the care plan
• Implements nursing/clinical interventions based on identified goals and updates plan accordingly.
• Responsible for the investigating and reporting incidents and accidents .
• Audit clinical documentation to ensure proper entries by team members and checking for completeness, quality assurance documentation and maintenance.
• All other duties as assigned.
Knowledge, Skills and Abilities:
• Confident in clinical functions of a nursing home. Knowledge of nursing home rules and regulations along with critical thinking skills.
• Knowledge of a resident centered model of service delivery within neighborhood.
• Support the mission, vision and values of Friendship Haven.
• Abide by Friendship Haven Standards of Personal Performance and Code of Ethics.
• Ability to work effectively with co-workers in a team environment.
• Proficiency in writing and communicating with other team members.
• Accountability to complete tasks with minimal supervision.
• Ability to deliver excellent customer service and public relations. Ability to be tactful in resolving customer service concerns and situations.
Minimum Requirements:
• Education: One- or Two-year degree or above
• Licensure: Must be LPN or RN
• Experience: Must demonstrate leadership qualities and initiative in primary job function
• CPR Certification.
Physical Demands:
• Sits, stands, bends, lifts and moves during work hours.
• Willing to work beyond normal working hours, and on weekends and holidays when necessary.
Mental Demands:
• Subject to frequent interruptions.
• May be subject to hostile and emotionally upset residents, families and visitors.
